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SURAT BALASAN



1. Inquiry Letter


 


  
 2. Order Letter



 


3. Complaint Letter

Foster’s Master Builders Ltd
21 Lodge Lane
Sheffield
S31 3ES
Tel: 0114 2872222

GH/ST

17 June 2004

Mr Richard Whitley
25 Finch Avenue
Marlborough
Leeds
LS20 2JT

Dear Mr Whitley

BUNGALOW AT 1 CRESCENT ROAD, MARLBOROUGH, LEEDS

Thank you for your letter of 15 June. I am sorry that the estimated period for completion of your bungalow has already been exceeded. I realize how much inconvenience this delay must be causing you.

I would, however, ask you to remember that we have had an exceptionally severe winter. This made work on the site extremely difficult during several periods of heavy snow. Secondly, there was a nationwide shortage of building materials earlier this year, from which the trade is only now recovering. Had it not been for these two unforeseen difficulties, the estimated completion period of 8 months would have been met.

Fortunately the weather has improved a lot in recent weeks and as such work on your bungalow is now proceeding smotthly. Unless there are any other unforeseen delays I can safely guarantee that the bungalow will be ready for you by the end of August.

Please do not hestitate to telephone me if you have any further questions.

Yours sincerely


GANESH HASSAN
Manager


4. Aplication Letter

PT Janoko

Soekarno-Hatta road 123 Telp (0352) 311 110
PONOROGO


October 31, 2012

Number: 09/4-A/1/02

Subject: Call


Designation. Sdr. Subekti Jokotole

Sambit Bangsalan Village District


Ponorogo


In response to a job application letter you, we thank you. For further discussion,we expect the arrival of brothers on:

day, date: Monday, November 5, 2012

Time: At 10.00 precisely

purposes: the TOEIC test and interview test in English

place: 2nd Floor, room Suromenggolo B

Soekarno-Hatta Road 123 Telephone (0352) 311 110 Ponorogo

On occasion, we expect you:

1) brings the original degree certificate,

2) bring a transcript and a copy.

3) bring 2B pencils and erasers.

4) under dark and white dress.
Such a summons is made. Top your attention, I thank you.
Chief of Personnel,
Prof. Dr. Mac. Aroem, MSc.



sumber : 
http://bhernandz.blogspot.com/2012/12/bahasa-inggris-bisnis-1-inquiry-letter.html
http://ithinkeducation.blogspot.com/2012/11/contoh-balasan-surat-lamaran-pekerjaan.html


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Examples Letter of English Letter


EXAMPLE INQUIRY LETTER

Major UK Company
123 Made Up Road
Derby
DE1 1AA
Date: 6th January 2011
Dear Sir / Madam
I am writing to you to inquire about a vacancy in your companies London office for an IT Project Manager. I have been told of this opening by a Mr Richard Brown who is currently employed by your company.
If the position exists then I am very interested in it as I feel it is a perfect fit for my skills and abilities. I am currently working for a leading multinational company, where I have been successful in controlling cost and budgets, improving staff performance and completing projects to time.
I look forward to discussing my relevant work experience and academic qualifications with you and also explaining how I contribute to your companies continued growth and success.
Please feel free to contact me if you require clarification or any further information. I thank you for your time and I look forward to hearing form you.

Yours sincerely,

Mark Thompson
128 Somewhere Road
Birmingham
B1 1AA


EXAMPLE ORDER LETTER

Fashion  Inc
JL. Dr. Laimena
Maluku , Indonesia

May 27,2013



Mozza Butique
Gotta, 2rd Floor
Tual, Maluku Tenggara



Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:

  •     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)
  •     Delivery will be done within 3-4 days from the order date
  •     Damage items in transit are not the responsibility of Mozza Butique
  •     If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Dr Laimena
Maluku, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.


Hoping to have a good relationship with you.

Best regards,



(Ina Mona)



EXAMPLE COMPLAINT LETTER

56 Disgruntled Street
Somewhere Unhappy
1AM MAD

Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD
June 15, 2008

Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.
I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

EXAMPLE APPLICATION LETTER

John Donaldson
8 Sue Circle
Smithtown, CA 08067
909-555-5555
john.donaldson@emailexample.com
Date
George Gilhooley
XYZ Company
87 Delaware Road
Hatfield, CA 08065
Dear Mr. Gilhooley,
I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references.
The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include:
·         I have successfully designed, developed, and supported live use applications
·         I strive for continued excellence
·         I provide exceptional contributions to customer service for all customers
With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.
Please see my resume for additional information on my experience.
I can be reached anytime via email at john.donaldson@emailexample.com or my cell phone, 909-555-5555.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

John Donaldson


EXAMPLE MEMO LETTER

To: Customers of Chloe’s Cupcakes
From: Dan Lionel, Public Relations Liaison
Date: May 12, 2012
Subject: Publication of Nutrition Facts
Due to extensive customer feedback, we at Chloe’s Cupcakes would like to demonstrate our commitment to making healthy choices by publishing nutrition information for all of our baked goods. Although our stores would not be required by law to provide the nutrition facts of our products, we agree that customers should have access to as much information as they desire before making a purchase.
We are confident that that you, the customer, will feel better about choosing Chloe’s Cupcakes once you are aware of these facts. We are committed to use the best locally grown ingredients in our baked goods, and we freshly prepare all of our desserts each morning. Moreover, we have a line of vegan treats that substitute some of the highest-calorie ingredients in non-vegan goods with healthier options—while still delivering great flavor. For those customers who are looking to splurge, we have an exquisite selection of decadent treats too, including our famous crème brûlée macaroon sundae.
All of our nutrition information will be available online, along with a list of ingredients and possible substitutes for those with dietary restrictions. We will also provide pamphlets in stores with the same information, to be updated periodically. As it is cumbersome to obtain accurate nutritional analyses of handmade food products, we are unable to guarantee access to nutritional information for seasonal flavors and promotional items.

Best,

Dan Lionel


Source :
http://www.dayjob.com/content/inquiry-letter-sample-409.htm
http://inamona92.blogspot.com/2013/04/example-for-order-letter.html
http://www.scribendi.com/advice/example_complaint_letter.en.html
http://jobsearch.about.com/od/morejobletters/a/jobappletter.htm

http://www.wikihow.com/Sample/Memo-to-Customers

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Tugas Softskill 1 ( Bahasa Inggris Bisnis 1 )

1.definisi of english busines and types of english letter

Definition :
A:  English as used in business; specif :  the study and practice of composition with emphasis on correctness, propriety, spelling, punctuation, and the forms of business correspondence 

B:  English as taught in non-English-speaking countries in courses that emphasize its commercial rather than its cultural importance and that are normally designed to produce conversational fluency within a limited vocabulary

And there are a number of types of business letters in English such as :

Making An Inquiry
Make an inquiry when someone requesting more information about a product or service. This type of business letter tends to include specific information such as product type, as well as asking for further details in the form of brochures, catalogs, telephone contact, etc. Making inquiries can also help you keep up on your competition.

Sales Letters
Sales Letters are used to introduce new products to new customers and past clients. It's important to outline an important problem that needs to be solved and provide the solution in sales letters. This example letter provides an outline, as well as important phrases to use when sending out a wide variety of sales letters. Sales letters can be improved through the use of personalization in some means in order to ensure attention.

Replying to an Inquiry
Replying to inquiries are one of the most important business letters that you write. Successfully replying to an inquiry can help you complete a sale or lead to new sales. Customers who make inquiries are interested in specific information, and are excellent business prospects. Learn how to thank the customers, provide as much information as possible, as well as make a call to action for a positive outcome.

Account Terms and Conditions
When a new customer opens an account it is essential to inform them of account terms and conditions. If you run a small business, it is common to provide these terms and conditions in the form of a letter. This guide provides a clear example on which you can base your own business letters providing account terms and conditions.

Letters of Acknowledgment
For legal purposes letters of acknowledgment are often requested. These letters are also referred to as letters of receipt and tend to be rather formal and short. These two examples letters will provide you with a template to use in your own work and can be easily adapted for a number of purposes.

Placing an Order
As a business person, you will often place an order - especially if you have a large supply chain for your product. This example business letter provides an outline to make sure your order placement is clear so that you receive exactly what you order.

Making a Claim
Unfortunately, from time to time it is necessary to make a claim against unsatisfactory work. This example business letter provides a strong example of a claim letter and includes important phrases to express your dissatisfaction and future expectations when making a claim.

Adjusting a Claim
Even the best business may make a mistake from time to time. In this case, you may be called upon to adjust a claim. This type of business letter provides an example to send to unsatisfied customers making sure that you address their specific concerns, as well as retain them as future customers.

Cover Letters
Cover letters are extremely important when applying for a new position in a new company. Cover letters should include a short introduction, highlight the most important information in your resume and elicit a positive response from your prospective employer.

2.parts of letter

This resource is organized in the order in which you should write a business letter, starting with the sender's address if the letter is not written on letterhead. I will explain about Part of English Business such as :

·         Sender's Address
The sender's address usually is included in letterhead. If you are not using letterhead, include the sender's address at the top of the letter one line above the date. Do not write the sender's name or title, as it is included in the letter's closing. Include only the street address, city, and zip code.

·         Date
The date line is used to indicate the date the letter was written. However, if your letter is completed over a number of days, use the date it was finished in the date line. When writing to companies within the United States, use the American date format. (The United States-based convention for formatting a date places the month before the day. For example: June 11, 2001. ) Write out the month, day and year two inches from the top of the page. Depending which format you are using for your letter, either left justify the date or tab to the center point and type the date.

·         Inside Address
The inside address is the recipient's address. It is always best to write to a specific individual at the firm to which you are writing. If you do not have the person's name, do some research by calling the company or speaking with employees from the company. Include a personal title such as Ms., Mrs., Mr., or Dr. Follow a woman's preference in being addressed as Miss, Mrs., or Ms. If you are unsure of a woman's preference in being addressed, use Ms. If there is a possibility that the person to whom you are writing is a Dr. or has some other title, use that title. Usually, people will not mind being addressed by a higher title than they actually possess. To write the address, use the U.S. Post Office Format. For international addresses, type the name of the country in all-capital letters on the last line. The inside address begins one line below the sender's address or one inch below the date. It should be left justified, no matter which format you are using.

·         Salutation
Use the same name as the inside address, including the personal title. If you know the person and typically address them by their first name, it is acceptable to use only the first name in the salutation (for example: Dear Lucy:). In all other cases, however, use the personal title and last/family name followed by a colon. Leave one line blank after the salutation.
If you don't know a reader's gender, use a nonsexist salutation, such as their job title followed by the receiver's name. It is also acceptable to use the full name in a salutation if you cannot determine gender. For example, you might write Dear Chris Harmon: if you were unsure of Chris's gender.

·         Body
For block and modified block formats, single space and left justify each paragraph within the body of the letter. Leave a blank line between each paragraph. When writing a business letter, be careful to remember that conciseness is very important. In the first paragraph, consider a friendly opening and then a statement of the main point. The next paragraph should begin justifying the importance of the main point. In the next few paragraphs, continue justification with background information and supporting details. The closing paragraph should restate the purpose of the letter and, in some cases, request some type of action.

·         Closing
The closing begins at the same vertical point as your date and one line after the last body paragraph. Capitalize the first word only (for example: Thank you) and leave four lines between the closing and the sender's name for a signature. If a colon follows the salutation, a comma should follow the closing; otherwise, there is no punctuation after the closing.

·         Enclosures
If you have enclosed any documents along with the letter, such as a resume, you indicate this simply by typing Enclosures one line below the closing. As an option, you may list the name of each document you are including in the envelope. For instance, if you have included many documents and need to ensure that the recipient is aware of each document, it may be a good idea to list the names.

·         Typist initials
Typist initials are used to indicate the person who typed the letter. If you typed the letter yourself, omit the typist initials.

3. styles of bussines

Style 1 : FULL BLOCK STYLE
_____________________ _________________________________ (1)
_____________________
_____________________________________________________________________
________________ (2)

________________ (3)

__________________
__________________
__________________ (4)
__________________

______________________(5)

____________________ (6)

______________________________ (7)

_____________________________________________________________
_____________________________________________________________

_____________________________________________________________
_____________________________________________________________ (8)

_____________________________________________________________
_____________________________________________________________


__________________ (9)


__________________ (10)

__________________ (11)
__________________ (12)

Description :
1.    Letterhead
2.    Reference
3.    Date line
4.    Inside address
5.    Attention line
6.    Salutation
7.    Subject line
8.    Body of  letter
9.    Complimentary close
10.  Signature
11.  Enclosure
12.  Carbon copy notation


Style 2 : BLOCK STYLE
_____________________ _________________________________ (1)
_____________________

______________________________________________________________________
________________ (2)                                  ____________________ (3)

__________________
__________________ (4)
__________________
__________________

______________________(5)

____________________ (6)

______________________________ (7)

_____________________________________________________________
_____________________________________________________________

_____________________________________________________________
_____________________________________________________________ (8)

_____________________________________________________________
_____________________________________________________________

___________________ (9)

___________________ (10)

Description :
1.            Letterhead
2.            Reference
3.            Date line
4.            Inside address
5.            Attention line
6.            Salutation
7.            Subject line
8.            Body of  letter
9.            Complimentary close
10.          Signature

 

Style 3 : SEMI BLOCK STYLE

______________________ _________________________________ (1)
______________________

_______________________________________________________________________
________________ (2)                                     ___________________ (3)

__________________
__________________ (4)
__________________
__________________

______________________(5)

____________________ (6)

____________________________________ (7)

_______________________________________________________
_____________________________________________________________

_______________________________________________________
_____________________________________________________________ (8)

_______________________________________________________
_____________________________________________________________

___________________(9)


____________________(10)

Description :
1.            Letterhead
2.            Reference
3.            Date line
4.            Inside address
5.            Attention line
6.            Salutation
7.            Subject line
8.            Body of  letter
9.            Complimentary close
10.          Signature


Style 4 : SIMPLIFIED STYLE
___________________ ________________________________ (1)
________________________

______________________________________________________________________
________________ (2)

________________ (3)

__________________
__________________ (4)
__________________
__________________

______________________(5)

_____________________________________________________________
_____________________________________________________________

_____________________________________________________________
_____________________________________________________________ (6)

_____________________________________________________________
_____________________________________________________________



_____________________ (7)

Description :
1.          Letterhead
2.          Reference
3.          Date line
4.          Inside address
5.          Subject line
6.          Body of Letter
7.          Signature




Style 5 : HANGING INDENTATION STYLE
______________________ _________________________________ (1)
______________________

_______________________________________________________________________
________________ (2)                                      ___________________(3)

__________________
__________________
__________________ (4)
__________________

______________________(5)


___________________________ (6)

_____________________________________________________________
_____________________________________________________________

_____________________________________________________________
_____________________________________________________________ (7)

_____________________________________________________________
_____________________________________________________________


__________________ (8)

__________________ (9)

Description :
1.          Letterhead
2.          Reference
3.          Date line
4.          Inside address
5.          Salutation
6.          Subject line
7.          Body of  letter
8.          Complimentary close
9.          Signature

Source :
https://owl.english.purdue.edu/owl/resource/653/01/

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